Please read this agreement in full before booking. Ticking the agreement box at checkout confirms you accept these terms.
A £10 deposit is required to secure every appointment and comes off your final price. Deposits are non-refundable under any circumstances, including cancellations, no-shows, or a change of mind. The remaining balance is due in full on the day of the appointment.
We require at least 24 hours' notice to cancel or reschedule your appointment. Cancellations or reschedule requests made with less than 24 hours' notice, and no-shows, will result in the loss of your deposit, and a new deposit will be required to book a future appointment.
Please arrive on time — a 15 minute grace period is allowed. Arriving later than this may mean your appointment is shortened, rescheduled, or cancelled with loss of deposit, in order to protect the next client's slot.
We don't offer wash services — please arrive with hair clean, detangled and, where required, pre-stretched or blow-dried. It's the client's responsibility to tell us in advance about any known allergies, sensitivities or scalp conditions. FM Hair Hub isn't liable for reactions to products where an allergy wasn't disclosed beforehand.
If you're not happy with your finished style, please raise it before leaving the chair so it can be corrected on the spot wherever possible. Complaints raised more than 48 hours after your appointment, or after the style has been altered, washed or touched by a third party, can't be corrected free of charge.
Clients are responsible for any damage caused to equipment, furniture or products during their appointment. Any balance left unpaid may result in future booking requests being declined until it's settled.
We ask that all clients treat FM Hair Hub staff and other clients with respect. Abusive, threatening or disrespectful behaviour won't be tolerated and may result in the appointment ending early and future bookings being refused, with no refund of deposit.
You have the right to be told the full price and expected time of your service before booking, to ask questions about the style or products being used, and to raise any concerns respectfully at any point during your appointment. Your personal details are always handled in line with our Privacy Policy.